FAQ

How long will it take for my order to be shipped?

Orders placed Monday-Friday will be dispatched from our warehouse within 3-5 business days, subject to stock availability and processing queue. Orders placed after 4:30 PST during the week or on weekends will start processing the following working day. Orders paid for by Money Orders/Check will be processed for dispatch once payment has been confirmed and received.

Once we ship your order we automatically send you an email confirming that your order has been shipped and we include your UPS/FedEx tracking number so you can track your package online. Remember, on average we ship an order within 3-7 business days (Monday through Friday) but this may take longer due to volume or special requests.

Please also check the status of the items you are ordering (“Ships in” time). You will be notified as soon as your package ships (if you provide a correct e-mail). Once it has shipped it is best to contact UPS/FedEx directly. They have the most up to date information about the status of your package and are in a position to make any necessary corrections. If your order has not arrived within these time frames, Contact Us and be sure to include your name, e-mail, order number & phone #.

What type of payment do you accept?

We accept major credit cards: Visa, MasterCard. We also accept COD with Money Order/Cashier’s Check. For COD please follow normal checkout procedures. You can also pay by check or money order however, payment needs to be processed before we can start the order. Please contact us for details on how to do so.

To make your shopping experience as convenient as possible you can also pay by phone. Call 1-800-926-3959 to place an order.

Check Policy and COD Policy 

We do accept checks however you will need to contact us before doing so. We do accept COD as well but there is an additional fee and you will need to contact us first. If ordering with Money Order without COD or Check you can choose so during check out, however, your order will be delayed until we have received and processed your payment. Please email orders@iaicorporation.com or call us at 1-800-926-3959 and confirm that you have sent your money order payment within 24 hours. If IAI Corp does not receive your money order payment within 5 business days, your order will be cancelled. IAI Corp reserves the right to add a signature requirement to any order at our discretion for security reasons.

What about the quality standard?

Each piece is checked and passed through a tough quality test before shipping and we believe in honesty. Customer satisfaction is our top priority. We assure you our best quality services at all times.

What should I do if I receive my package and something is broken or missing?

Any order discrepancies must be reported within 48 hours of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact us for a RMA Form. If it is the fault of IAI Corp, any damaged or shorted merchandise will be credited or replaced at our expense. In the case of overages or incorrect merchandise, IAI Corp will arrange to fix the error.

What will my package look like?

We ship with UPS/FedEx, whichever is cheaper in plain white or brown unmarked packaging. Inside you will find your invoice.

How do I know if you have received my order?

When you place an order you will receive a confirmation e-mail containing your order number and confirming ordered items. We will send you another e-mail containing your tracking reference, once your order has been dispatched.

What is my order number?

If you didn’t receive an email containing your order number, please call 1-800-926-3959 and we will gladly give you the order number.

Do you offer next day shipping?

Yes we offer Next day and 2nd day in addition to standard shipping. These options can be very expensive due to the size and dimensional weight of a package. If you are still interested you can mention Express Shipping in the notes section during check out. Please pay attention to the product status. Express shipping only affects the time in transit and not how fast an order is processed.

Is it legal to sell all of your products in my city/state/country and are there restrictions?

All of our customers are responsible for doing research on local laws to determine which of our products are legal to sell and if there are restrictions in your locale. Please do not ask our Sales Reps what is legal to sell in your area as they are not familiar with the different laws in each city/state/county and will be unable to provide you with accurate, up-to-date information.

Why do you need my Tax ID Number?

We are a wholesale company and we require a Tax ID to sell any of products.

How do I sign up for the website and/or start an account with IAI Corp?

On the website: Click the Log In link in the upper right hand corner of our website and you will have the option to sign up if you are a new customer, or log in if you have used our website in the past. If you do not remember your password, click the link for “Forgot Your Password” and it will be emailed to you immediately. If you would rather start an account over the phone, simply call in with your Tax ID# and one of our employees will be happy to assist you so that you can place orders via phone and fax. Please be aware that just because you have started an account over the phone does not mean you will be able to access our website. The only way to view and order products online is by visiting the website

How do I retrieve my password?

Click on Log In and then click on Forgot Password. Fill out your email address and we will email your login credentials for you to login to your account.

What is my minimum order?

The minimum order for IAI Corp is $250.00 dollars.

 


 

If you have any questions and/or concerns that weren’t on our FAQ Page, please leave us a message on our Contact Us Page and we will try our best to respond back as soon as we can.